Route HubsConditional routes

Conditional Branching

Let a visitor’s answer decide what they see next.

A Route Hub form card branches toward a comparison table and a submission card.
HELLO CHAT connects to Comparison Table 2 and Submission on the Route Hub canvas.

Build around a visitor’s choice

Let each answer open a relevant path.

Route Hub conditions connect a response to its next destination. Keep the form, branches, and content cards in view while you review the journey.

Start with a choice

Use a form response to give visitors a clear next step.

Keep routes visible

See connected cards and destinations together on the canvas.

Review each path

Check where every route leads before you publish the hub.

Conditional BranchingIn context
How this step reads inside the walkthrough editor

On the Route Hub canvas

One question can lead to different content.

The canvas shows how the HELLO CHAT form connects to the next cards. Review both routes together, then adjust the connections before sharing the hub.

  • Start with a form or question
  • Connect each route to its next card
  • Review the full canvas before sharing

Inside the workflow

From an answer to the next destination

Connect the available Route Hub cards into a route visitors can follow.

  1. 01

    Add a form or question

    Start with the card that asks visitors what they need.

  2. 02

    Connect the destinations

    Link each available route to its next card on the canvas.

  3. 03

    Preview the hub

    Review the connected journey before sharing it.

Product video

Show Conditional Branching in the workspace.

Record the control, the change it makes, and the result on screen.

Feature recording to addFeature recording · 16:9
Please add a video hereRecord this feature in the KickDemo workspace.conditional-branching-logic.mp4

Where it helps

Make the next step feel relevant.

Give people a route that reflects the choice they just made.

Product marketing

Connect product questions to the related walkthrough or comparison content.

Sales teams

Guide a buyer from an initial question to the product material they asked to see.

Customer education

Organize support and learning content into a route that is easy to follow.

A few useful details

Questions about conditional routes.

Where do I create a conditional route?

Add and connect the available cards in the Route Hub canvas, then review the path in the preview.

Can one form lead to more than one destination?

Route Hub paths can branch from form choices. The canvas keeps the connected destinations visible together.

Can I check a route before sharing it?

Yes. Preview the hub and check where each connected card leads.

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